Browse the rules before account access
Our Terms & Conditions explain who may access an account, how identity and phone details are checked, and what happens when account records conflict. Access is available where local law permits, and we may pause an account while a required check or policy question is resolved.
-
1
The terms also describe your duties when using DANA, OVO, GoPay, QRIS, bank transfer or a virtual account, including keeping payment details accurate and responding to a status request. We may update wording when our account process, legal duties or payment handling changes. The current version
-
2
applies from its stated date, while earlier activity remains handled under the terms that applied at that time. Read the full text before opening an account, especially the clauses covering access, wallet records, account closure and requests to correct details.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.